FAQ
Frequently asked questions
💡 Product & Shaving Performance
Why should I switch from traditional thick shaving foams to Coldstream Co.?
Traditional thick foams look nice, but they often disrupt your skin’s natural outer layer, increasing moisture loss and leading to razor burn. Coldstream Co. is formulated to deliver an impossibly slick, low-lather glide. This ensures your razor moves smoothly across the skin with less tugging, helping to fix your skin barrier while preventing razor bumps and irritation.Â
Is Coldstream Co. suitable for highly sensitive skin?
Yes. Our formulas prioritize intense hydration and barrier repair. By eliminating harsh foaming agents and heavy alcohol bases, we use soothing, skin-loving ingredients designed to calm irritation, reduce redness, and keep even the most delicate skin feeling comfortable during and after a shave.Â
Can this be used for both face shaving and body grooming?
Absolutely. While engineered to professional barber-grade standards for facial shaving and beard lining, our slick-glide formula is gentle and effective enough for clean shaving anywhere on the body.Â
How much product do I need to use per shave?
Because our formula is highly concentrated, a small, almond-sized amount is all you need. Apply it to damp skin to activate its signature water-slick barrier. A single container is designed to outlast multiple standard cans of traditional shaving cream
📦 Orders & Shipping
How long will it take for my order to arrive?
We process all orders within 1 to 2 business days. Standard shipping across Canada and the US typically takes 3 to 7 business days, depending on your location. You will receive a tracking link via email the moment your order ships.
Do you ship internationally?
Currently, we ship directly to customers across Canada and the United States. We are working hard to expand our logistics to bring Coldstream Co. to barbershops and bathrooms worldwide soon!
What is your return policy?
We stand completely behind our product quality and customer satisfaction. If your order arrives damaged, or if you encounter any issues with your products, please reach out to us within 30 days of purchase, and we will gladly arrange a replacement or full refund.
Wholesale & Professional Barbershops
Do you offer wholesale pricing for barbershops and retailers?
Yes. We love partnering with professional barbers and retail storefronts. If you are looking to stock Coldstream Co. on your shelves or use our professional glide gel at your service stations, please contact our team to set up a wholesale account.Â
Who can I contact for press, bulk inquiries, or support?
For all order support, wholesale applications, or general inquiries, you can reach out directly to our customer care team on our contact page.
How do I ask another question?
Visit our Contact page to get in touch.